MCC Quality Service Feedback and Complaint Process
Thank you for providing feedback regarding your recent experience at McHenry County College (MCC). We are committed to service excellence, and your feedback is important so that we can improve our services to students and the community. Complaints are taken seriously—we want to work with you to resolve any issues or concerns. Follow-up information will be provided upon request.
Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:
- Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
- Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
- Complaints relating to the quality of education or other State or accreditation requirements.
McHenry County College, as an institution authorized to provide postsecondary education in the State of Illinois, is committed to full compliance with the Program Integrity Rule.
Out-of-State Distance Learning Students
Students with complaints who are residents of another state and taking distance learning courses at McHenry County College can contact Illinois Community College Board (ICCB) for complaints following completing of MCC Quality Service Feedback and Complaint Process. Students should follow the directions on ICCB’s student complaints page. ICCB staff will review the complaints and provide guidance to the student.
Illinois Board of Higher Education
431 East Adams 2nd Floor
Springfield, Illinois 62701-1404
Institutional Complaint Hotline: (217) 557-7359
- Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street Springfield, IL 62706
Consumer Fraud Hotline: (800) 243-0618