Submit a Help Desk Ticket to request IT support

Submit a help desk ticket if you need assistance with myMCC, Canvas, wi-fi, or Microsoft Office 365 setup.

If you’re having trouble logging into any of our systems, call the IT Help Desk at (815) 455-8457.

We will contact you within one business day regarding any ticket you submit.

Please reference your ticket number when calling us back regarding a ticket that’s already been submitted. If you need assistance during our regular business hours, please call the IT Help Desk at (815) 455-8457.

How to submit a Help Desk ticket

  1. Go to http://itsupport.mchenry.edu and log in using your MCC username and password.
  2. Select Have a problem?
  3. Select Student Support from the drop down menu
  4. Fill in the required fields. The MCC username that you used to log in will automatically be included in the ticket.
    • Title: Briefly describe the issue that you’re experiencing.
    • Comment: Include any additional information/details that would be helpful in resolving your issue.
    • Attachments: Include any files you wish to attach, including screen shots if necessary.
  5. When finished, select “Save” at the bottom of the screen and your ticket will be submitted to the IT Call Center Help Desk.
  6. You can add additional comments after your ticket has been submitted. Reopen the ticket by selecting the ticket number in your queue. Add additional comments and select Save.
  7. Select Cancel to cancel the ticket. You can't cancel a ticket once it has been submitted.
  8. To submit additional tickets, select Home and the Have a problem? link again.