comforting a student

Crisis Intervention and Prevention Services

The Office of Crisis Intervention and Prevention Services is available as a resource for you should you need assistance with life circumstances that may interfere with your learning and success at MCC. We work collaboratively with other offices at MCC, as well as community partners, to provide you with a wide range of services that meet your needs. Walk-ins and appointments are available. No appointment is needed for an emergency or crisis situation.

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  • Get Assistance with an Emotional or Mental Health Crisis 24/7

    If you need assistance with a crisis situation after office hours, contact the 24-hour Northwestern Medicine Crisis Line at 1-800-892-8900 or download the MCHelp app from your mobile app store to speak with a professional counselor 24 hours a day.

    The MCC Campus Police are also equipped to help in crisis situations and can be reached at (815) 455-8733 (campus extension 8733).

    If you are experiencing a life-threatening emergency, call 911.

  • How to Withdraw Due to Health Concerns

    If you feel you need to withdraw from a class due to health, mental health, or other documentable reasons related to the Coronavirus (COVID-19) situation, email Rachel Boldman, Director of Crisis Intervention and Prevention Services, will discuss the situation with you and provide further instructions on requesting a refund.

  • How to Notify Faculty of Your Extended Absence

    If you must be absent from your online class for an extended period of time due to a documentable family or personal emergency (e.g. death in the family, illness, hospitalization) and you would like your instructors to be notified, complete the Request For Extended Absence Notification, and attach documentation of the circumstance. You may also email documentation to Rachel Boldman, Director of Crisis Intervention and Prevention Services at The notification does not guarantee that the absence is “excused;” each faculty member may work with students in accordance with their attendance policy. You should also contact your instructors individually to let them know your specific needs.

  • Request Financial Hardship Assistance
    If you're experiencing financial hardships as a result of the Coronavirus (COVID-19), including loss of hours at work, loss of a job, need for technology resources, or other unexpected expense or event (including MCC’s transition to all online learning), the Student Success Fund may be able to help. Email for further information and to discuss your situation. Each situation is evaluated on a case-by-case basis.
  • Report Behavioral Concerns
    If you notice concerning or threatening interactions in your online class, fill out a Behavioral Intervention Team report.
  • Report Sexual Harassment, Assault or Gender-Based Discrimination
    To report an incident of sexual harassment, assault, or other gender-based discrimination, fill out a Title IX Report