Feedback and Complaint Form

MCC Quality Service Feedback and Complaint Process

Thank you for providing feedback regarding your recent experience at MCC. We are committed to service excellence, and your feedback is important so that we can improve our services to students and the community. Complaints are taken seriously—we want to work with you to resolve any issues or concerns. Follow-up information will be provided upon request.

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  • Information Regarding Student Complaints

    Beginning July 1, 2011, the U.S. Department of Education regulations to improve the integrity of programs authorized under Title IV of the Higher Education Act (HEA), as amended (the “Program Integrity Rule”), take effect. The Program Integrity Rule requires, among other things, that each college or university authorized to offer postsecondary education in one or more States ensure access to a complaint process that will permit student consumers to address the following:

    1. Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
    2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
    3. Complaints relating to the quality of education or other State or accreditation requirements.

    McHenry County College, as an institution authorized to provide postsecondary education in the State of Illinois, is committed to full compliance with the Program Integrity Rule.

  • Contacts for filing student complaints in Illinois
  • Contacts for out-of-state student complaints

    Out-of-State Distance Learning Students

    Students with complaints who are residents of another state and taking distance learning courses at McHenry County College can contact Illinois Community College Board (ICCB) for complaints following completing of MCC Quality Service Feedback and Complaint Process. Students should follow the directions on ICCB’s student complaints page. ICCB staff will review the complaints and provide guidance to the student.

    Out-of-State Academic Student Complaints